FAQ's
Frequently Asked Questions
1. What types of LED neon lights do you offer?
We offer a wide range of LED neon lights, including pre-designed phrases, symbols, and customizable options where you can create your own design.
2. How long do the LED neon lights last?
Our LED neon lights are built to last, with an average lifespan of 50,000 hours. That’s years of glowing brilliance!
3. Are the lights safe to use indoors?
Yes! Our LED neon lights are energy-efficient, low-heat, and safe for indoor use.
4. How do I install the lights?
Our neon lights come with easy-to-use mounting hardware and clear instructions. Most signs can be mounted on walls, hung, or propped up.
5. How long does it take to receive my order?
- Pre-designed signs: Usually ship within 5-7 business days.
- Custom orders: Typically take 2-3 weeks, depending on the complexity of the design.
6. Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times vary by location.
7. What is your return policy?
We accept returns on non-customized products within 30 days of delivery.
8. Can the neon lights be used outdoors?
We offer both indoor and outdoor neon lights. Be sure to select the outdoor option during customization if needed.
9. How do I clean my neon sign?
Use a soft, dry cloth to gently wipe your neon light. Avoid using water or cleaning agents to prevent damage.
10. Are the lights energy-efficient?
Yes, our LED neon lights use minimal energy compared to traditional neon, making them cost-effective and eco-friendly.
11. Can I order in bulk for events or businesses?
Yes! We offer bulk discounts for large orders. Contact us at timewilltelllights@gmail.com to discuss your needs.
12. Do you offer warranty on your products?
Yes, we provide a one-year warranty on all our neon lights against manufacturing defects.
13. How can I contact customer support?
You can reach us through email at timewilltelllights@gmail.com, or use the contact form on our website. We’re happy to help!
If you have additional questions, don’t hesitate to reach out—we’re here to help!